keno Privacy Policy

1. Information We Collect

When you register an account on the keno platform, we collect personal information that is necessary to verify your identity, process transactions, and provide you with a secure gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued ID during the account verification process, as required for player identity checks. When you make deposits or request withdrawals, we collect payment information such as your e-wallet account details or bank account number, depending on the method you use. Additionally, we collect information about how you use the platform, including your login times, games played, bet amounts, and session duration. This usage data helps us improve the platform and detect any unusual or potentially fraudulent activity on your account.

2. How We Use Your Information

The personal information you provide is used primarily to operate your account and deliver the services you have signed up for on the keno platform. We use your identity details to complete the verification process required for all registered players, and we use your contact information to communicate important updates, account notifications, and responses to your support requests. Payment information is used solely to process your deposits and withdrawals in Philippine pesos and to comply with financial record-keeping requirements. Your gameplay and usage data is used to personalise your experience, recommend relevant games, and to ensure fair use of the platform by detecting irregular patterns. We may also use your contact details to send you information about promotions available on the Promotion page, though you may opt out of marketing communications at any time through your account settings. We do not use your data for automated decision-making that produces legal effects without human review.

3. Sharing Your Information

keno does not sell, rent, or trade your personal data to third parties for their own commercial use. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification providers, and customer support systems — but only to the extent necessary for them to perform their services, and subject to confidentiality obligations. We may also disclose your information to relevant authorities or regulatory bodies if required to do so by applicable law, a court order, or to protect the rights and safety of our players and the platform. In the event that keno undergoes a business transfer, merger, or acquisition, your personal data may be transferred to the succeeding entity as part of that transaction, and you will be notified in advance. All third parties with whom we share data are required to handle it in accordance with applicable data protection standards and are not permitted to use it for unrelated purposes.

4. Cookies and Tracking

The keno platform uses cookies and similar tracking technologies to ensure the website functions correctly and to improve your browsing experience. Essential cookies are required for the platform to operate — they keep you logged in during your session and remember your preferences. Analytical cookies help us understand how players navigate the platform so we can identify areas for improvement. You can control non-essential cookies through your browser settings or through the cookie preference panel available on the platform. Please note that disabling certain cookies may affect the functionality of some features, such as keeping you signed in or remembering your display preferences. We do not use cookies to track your activity across other websites or to build advertising profiles that are shared with third-party advertisers.

5. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable financial, gaming, and anti-money laundering regulations in the Philippines. Account information and transaction records are typically retained for a minimum of five years following account closure to satisfy legal and regulatory obligations. After the applicable retention period has elapsed, your personal data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account closure, we will process your request promptly, but please be aware that certain data must be retained for the mandatory regulatory period even after closure. For questions about specific retention periods that apply to your data, you may contact our support team through the platform.

6. Your Rights and Choices

As a player based in the Philippines, you have the right to request access to the personal data we hold about you, and to receive a copy in a commonly used format. You also have the right to request correction of any inaccurate or incomplete information in your account profile. If you believe your data is being processed in a manner that is not consistent with this Privacy Policy or applicable law, you have the right to raise a complaint or request that processing be restricted pending review. You may request deletion of your personal data where we no longer have a legal basis to retain it, subject to our regulatory retention obligations. To exercise any of these rights, please contact our support team through the help channels available on the platform — we aim to respond to all data requests within a reasonable timeframe. You also have the right to withdraw consent for marketing communications at any time without affecting your account status.

7. Security of Your Data

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse. Your account password is stored in an encrypted form and is never visible to our staff. All data transmitted between your device and the keno platform is protected using industry-standard encryption protocols. We conduct regular reviews of our security practices and update our systems to address emerging risks. While we take all reasonable steps to protect your data, no online platform can guarantee absolute security — if you suspect that your account has been compromised, you should change your password immediately and notify our support team. You play an important role in keeping your account secure by using a strong, unique password and keeping your login credentials confidential.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, applicable law, or data protection best practices. When we make significant changes, we will notify registered players through the contact details on their account before the changes take effect. The updated policy will be published on this page with a revised effective date, and your continued use of the platform after that date constitutes your acceptance of the updated terms. We encourage you to review this page periodically so you are always informed about how your personal data is being handled. If you have any questions about this Privacy Policy or how your data is used, please refer to our FAQ page or reach out to our support team directly through the platform.